How do I return unwanted items?
If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable). We must receive the item(s) within 14 days from the date of purchase (21 for International customers). Only authorised returns will be processed.
To return an online purchase by post, please use the returns address on your parcel
Place your items back into the package you received them in. You can turn the mailing bag inside out to save purchasing a new one!
We strongly recommend that you use a secure or tracked method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Until we receive your return to our warehouse, the items and their condition remain your responsibility. The cost of returning non-faulty goods is the customers responsibility
Please ensure the invoice is sent back with your order as this will speed up the returns process.
You will receive an email notification once the refund has been processed. Please allow up to 7 days for your refund to appear in your bank. Delivery charges are non-refundable.